No One Wants to Dispute with Consumers – End of the European Online Dispute Resolution Platform (ODR Platform)
By: Dr Thomas Nietsch and Andreas Müller
Under the Regulation (EU) No 524/2013 on online dispute resolution for consumer disputes (ODR Regulation) traders established in the European Union (EU) who sell or offer products or services online to consumers residing in the EU are required to provide an easily accessible and clickable link to the EU’s ODR Platform on their websites to enable consumer to resolve disputes regarding the obligations stemming from the online sales or service contracts out of court. Until now…
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